Two answers to one question
Two colleagues see the same message and both start typing. The customer gets two replies, sometimes saying different things.
Shared inbox
One WhatsApp number for your whole team
WhatsApp Business lets you link 4 devices to one number. Once a second person starts answering, that breaks down: you can't see who already replied, and when someone leaves, the chats leave with their phone. Connect the same number to an inbox your whole team shares.
30 days free, no credit card required
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The problem
Four linked devices is not a team inbox
What the free app does well, and where it gives up once more than one person answers.
Nobody owns it
A question that needs looking into sits there. There's no way to say: this one is yours.
The history lives on a phone
When someone leaves, their chats leave with the phone. Whoever talks to that customer next starts from scratch.
No idea what's still open
You can't tell how many conversations are waiting and which ones are done. Everything looks equally urgent.
How it works
From one phone to a shared inbox
1
You connect your number
Through Meta's own sign-up screen: your existing number moves onto the official WhatsApp Business Platform. We're a Meta Tech Provider, so there's no separate developer application needed.
2
Your team gets access
Everyone works in the same inbox under their own account. Messages arrive live, so a colleague's reply shows up in front of you as it's sent.
3
You split the work
Assign a conversation, put a label on it, and mark it resolved when it's done. The Open, Mine, Unassigned and Resolved tabs keep count of what's left.
In the inbox
What you can do inside a conversation
Assign
Hand a conversation to a colleague, or pick one up from Unassigned yourself. Bulk assignment works too.
Color-coded labels
Tag a conversation as Quote or Complaint, then filter the inbox by that label. You manage the label list yourself.
Internal notes
Write down what you found out. Your colleagues see the note, the customer never does.
Photos, documents, voice notes
Whatever a customer sends opens in the inbox: images, PDFs, voice messages. You can send them too.
Search and filters
Search by name or number, filter by status or label. The counts on each tab follow whatever you filtered.
The 24-hour window, visible
After a customer messages you, you can reply freely for 24 hours. The time left shows on the conversation.
Your own number
You keep your number, and the app on your phone keeps working
The reason businesses put this off is almost always the same one: they don't want to lose the number or the history. Neither has to happen.
- Your current WhatsApp Business number stays exactly as it is. Customers won't notice the switch.
- The app on your phone keeps working, so you can reply on the go while your team works in the inbox.
- Up to 180 days of chat history moves into the inbox, once, when you connect.
Your greeting, away message, quick replies and labels keep working in the app, but only there: on one phone, invisible to your team. Meta does switch off disappearing messages, view once and live location, and broadcast lists become read-only. Other linked devices are unlinked when you connect.
Who it's for
When a shared inbox solves something real
- There are 2 or more people answering customer questions.
- Customers currently message one employee's number.
- You want to look back at what was agreed the last time a customer got in touch.
- You work with seasonal staff who move on after a few months.
- A colleague needs to take over a conversation without picking up someone else's phone.
AI in the inbox
An answer already waiting
For a question you get all the time, the AI agent drafts the answer from your own knowledge. It waits in the conversation, and you decide whether it goes out. Or you let it reply on its own.
Price
What it costs
The shared inbox and automations come with every plan. Growth is €199 a month for 10 users and up to 10,000 contacts, with integrations. No setup fee and no minimum number of seats. Meta charges separately for each message you send, with no markup from us.
Common questions
About working in WhatsApp together
Set up your shared inbox today.
30 days free, no credit card required. Your team can start right away.
Prefer a hand getting started? We'll get you started
30 days free, no credit card required No setup fees No commitment