Inquiry
Somebody asks about a free slot and gets the rates and the departure point back, Sunday evening included.
Rental and activities
The first warm weekend is the busiest day of your year
One asks whether a boat is still free on Saturday afternoon, the next whether they need a license for it. Those messages land on one number while you're on the jetty running through the instructions, and a confirmed booking sends its own message.
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WS
Wadden Sloepverhuur
Today
Hi! Is there still a boat free on Saturday afternoon for 6 people?
Automated
Yes, a boat for 8 is still available at 13:00. That slot runs until 17:00.
Do we need a boating license for that?
Not for these boats. You get 10 minutes of instruction at the jetty, and the deposit comes back afterwards.
How it works today
Where Saturday goes
- The same questions about the license, the deposit and what time to be back, every single weekend.
- Requests come in through the form on your site, through email, on Instagram, and on your own phone.
- While you're giving instructions on the jetty, you miss a call from someone who wants to book right now.
- A slot canceled this morning stays empty, because calling everyone you turned away takes an hour.
The customer journey
From the first question to next season
Booking
As soon as the booking is confirmed in FareHarbor or LetsBook, the confirmation goes into the conversation with the date and the slot.
Before departure
The evening before, you send the departure point and what time you want them there, with the forecast attached.
During the rental
If something goes wrong on the water, the customer messages the same number and you can see this morning's conversation right there.
Afterwards
On return the review request goes out, and in spring the message that bookings are open again.
What rental businesses do with it
A Saturday in July
Anything still free
Questions about an open slot land on one number, even while you're out on the water.
Filling a cancellation
If a slot for tomorrow is canceled, one message goes to the customers you had to turn away.
Instructions up front
The departure point and the rules sit in the conversation, so nobody is hunting along the quay.
Weather and safety
The flow always hands anything about wind, waves or emergencies to a person.
Deposit and damage
A scratch or a lost key gets recorded with a photo in the same conversation.
Reviews afterwards
The request goes out while the customer is still on the quay, with the link to your Google page.
These are examples, not limits. Whatever you want to do with customers around a booking, we'll set it up.
In practice
A boat rental company in its own words
We always sent email newsletters with a 20% open rate. Since we started sending WhatsApp newsletters through Tobachat, it's well over 90%. We sell directly through our messages, right when things are quiet. Tobachat set up the whole process. We're very happy with it.
Integrations
What your booking system passes on
FareHarbor and LetsBook connect directly: a confirmed booking starts the flow, with the name, date and time slot filled in. Cancellations and rebookings come through the same way. Any other system connects through Zapier or a webhook. You can only message a customer first once they've given permission, so ask at booking. If your booking system isn't supported yet, tell us and we'll build the connection.
Price
What it costs
Automations come with every plan, integrations start at Growth. Meta charges separately for each message you send, with no markup from us.
Frequently asked questions
About WhatsApp for your rental business
Launch your first rental flow.
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