Request
Someone requests the trial week through your ad, your site or the QR code by the entrance, and the conversation opens right away.
Gyms and fitness clubs
The Sunday-night trial request gets an answer before anyone looks elsewhere
At ten in the evening somebody asks through your Instagram how the trial week works, and at that hour nobody is behind the desk. The conversation starts without you, and an instructor books the intake the next morning.
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SD
Sportcentrum De Kolk
Today
Hi, I saw your trial week on Instagram. How does it work?
Automated
The trial week runs 7 days and starts with a half-hour intake. What do you mainly want to work on?
Mostly stamina, I haven't trained in two years.
Got it. There's an intake free with Youssef on Wednesday at 18:30. Want me to book it?
How it works today
Where the evening rush breaks down
- Between 17:00 and 20:00 everyone is out on the floor, so the desk is unstaffed at the busiest hour of the day.
- Questions about the class schedule, the notice period and pausing a membership come up every week.
- Requests arrive through the form on your site, through Instagram, and through an instructor's private number.
- Nobody notices a member who hasn't trained in three weeks, until their cancellation lands in your inbox.
The member journey
From first request to a member who keeps coming back
Intake
The flow asks about their goal and which days suit them. Someone on your team then books the intake in your own schedule.
Trial week
During that week they get a message about their first group class: what to bring and when the studio opens.
Signing up
After the last day you ask whether they want to join, and they answer in the conversation instead of on a form.
Staying
Members who haven't been in for a few weeks get a message. You need their permission beforehand to send it.
What clubs do with it
A typical week
A request at 22:00
The trial-week request gets an instant answer on how it works and what it costs, even when the desk is closed.
Canceling or pausing
Those requests always go to a staff member. Nothing in the flow changes a membership on its own.
This week's schedule
Questions about group classes and opening hours get answered from what you wrote down.
A spot opens in spinning
When someone drops out of a full class, the members waiting for a spot get a message.
Three weeks without a visit
Those members get one message, before they cancel.
Two locations, one number
Instructors and the desk work in the same inbox, with a label per location.
These are just examples. Tell us what you want to do with your members and we'll build it.
Integrations
What your membership system passes on
We connect through Zapier and inbound webhooks. When your membership system sends a new sign-up, a trial week or an expiring term, the flow sends the matching message. Anything else you send yourself, based on your contact labels. If your system isn't supported yet, tell us and we'll build the connection.
Price
What it costs
The shared inbox, flows and campaigns come with every plan. Meta charges separately for each message you send, with no markup from us.
Frequently asked questions
About WhatsApp for your club
Launch your first trial-week flow.
30 days free, no credit card required.
Prefer a hand getting started? We'll get you started
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