Registering
Someone asks whether the practice is taking new patients. You've set up that answer yourself, so it goes back right away, evenings too.
Dentists and dental care
What patients send sits in one inbox, not on the answering machine
A patient calls at quarter past eight to say Thursday won't work and gets the answering machine, because the assistant is chairside. On WhatsApp, the front desk picks up that same message between two patients, in the inbox where the rest of the morning comes in.
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TB
Tandartspraktijk Broekhof
Today
Automated
Morning Bram. Thursday 09:30 is your six-month check-up with Dr. van Rijn. Does that work?
I'm in Germany on Thursday. Could it be the week after?
Sure. Tuesday the 11th at 08:15 is still open with him. Shall I book that for you?
Yes please, thanks.
How it works today
Where the front desk gets stuck
- The phone rings while the assistant is chairside, and the answering machine fills up with cancellations.
- Monday morning starts with listening back to everything that came in over the weekend.
- This morning's cancellation leaves a chair empty for 45 minutes, and calling through the waiting list takes another half hour.
- The recall card for the six-month check-up stays in a drawer at home, and the patient turns up a year later.
The patient journey
From registering to the next check-up
Appointment
The request for a time lands with the front desk. They put it in the practice calendar and confirm it in the same conversation.
Reminder
48 hours ahead the message goes out with the day, the time and the clinician. If it doesn't suit, the patient messages back.
Aftercare
The aftercare text you'd otherwise hand over on paper goes out as a message after treatment, so the patient can read it again at home.
The next check-up
Patients who are due get the recall as a message. You need their permission beforehand to send it.
What practices do with it
A typical week
This morning's empty chair
A cancellation goes out as a message to the patients who asked for an earlier slot.
Hours and parking
The standard practice questions get answered from what you wrote down yourself, outside opening hours too.
A message about pain
Anything about symptoms goes straight to a staff member, with no automated reply.
Reminder 48 hours ahead
Every appointment gets a message with day, time and clinician, and rescheduling happens in that same conversation.
Recall for a check-up
All patients who are due get the same message, instead of a card in the mail.
One number for the practice
Front desk, assistants and the practice manager work in the same inbox, with notes the patient never sees.
That's how practices use it today. Anything else you want to handle with patients, we'll build.
Integrations
What your practice software passes on
We connect through Zapier and inbound webhooks. When your practice software sends a new or changed appointment, the flow sends the reminder with the day, time and clinician. If it can't, you queue the list for the day after tomorrow yourself and the rest works the same. Want a direct connection? We'll build one for the software you already use.
Price
What it costs
The shared inbox, flows and campaigns come with every plan. Meta charges separately for each message you send, with no markup from us.
Frequently asked questions
About WhatsApp in the practice
Launch your first flow for your practice.
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