Inquiry
An inquiry about a property lands on the office number and goes to the agent who has the listing.
Real estate
The 7:45pm inquiry decides who walks through the house on Saturday
Someone asks about Kerkstraat 12 in the evening, while you're having dinner. The chat runs on your office number: Saturday's viewing times go out right away, and you know whether they want to buy or rent, their budget and their moving date before you get in the car.
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VD
Van Doorn Makelaars
Today
Good evening, I saw Kerkstraat 12 listed. Could we come and see it on Saturday?
Automated
Saturday we can do 10am, 11:30am or 2pm. Which works for you? And are you looking to buy or rent?
Buy. 11:30 please. Our mortgage is approved, so no conditions.
Noted: Saturday 11:30am, Kerkstraat 12. I'll send over the floor plan and brochure now.
How it works today
What an office week costs
- An inquiry about a property arrives as an email and sits under forty others by the next morning.
- Setting up a viewing takes three calls per buyer, and half of them don't pick up.
- Buyers message the personal number of whichever colleague they spoke to last, so nobody else sees it.
- After the viewing the feedback waits, until the seller calls to ask how it went.
The customer journey
From first inquiry to the keys
Qualifying
Before anything is booked, the flow asks whether it's a purchase or a rental, what the budget is, and when they want to move.
Viewing
Send the open slots as a message, let the buyer pick one, and send a reminder with the address the morning before.
Feedback
The next day one question goes out about what they thought of the house, so you call the seller with answers.
Handover
On handover day, the notary appointment time, the address and the meter readings you need go into the chat in advance.
How agencies use it
A week at the office
The 9:14pm inquiry
Outside office hours a buyer gets the viewing slots straight away, without you opening your laptop.
Qualifying before you drive
Purchase or rental, budget, and moving date are in the conversation before you set off to the house.
Floor plan and brochure
You send the floor plan, the brochure, and the energy label along, and they stay in the conversation.
Moving a viewing
A buyer who can't make Saturday reschedules in the same chat, and the slot opens up for the next one.
New listing
House hunters who gave permission hear about a property that matches as soon as it comes in.
The whole office in one inbox
Everyone sees who picked up a conversation, with internal notes the buyer never gets to read.
Whatever you want to do with buyers and sellers, we'll set it up, even if it's not on this list.
Integrations
What your office system passes on
Your office software sends a new inquiry or a rescheduled viewing through Zapier or a webhook, and the flow sends the matching message, with the address and time. If your software can't do either, tell us and we'll build the connection to the system you schedule viewings in.
Price
What it costs
Automations come with every plan, integrations start at Growth. Meta charges separately for each message you send, with no markup from us.
Frequently asked questions
About WhatsApp for your agency
Get your first viewing flow live.
30 days free, no credit card required.
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