Request
A guest sends the date, the time and the number of people. The flow puts those details next to the conversation, so whoever is on shift only has to say yes or no.
Restaurants and hospitality
The Friday-night table request no longer waits until Monday
Between 5 and 8pm twenty messages arrive at once: a table for 6, a party that wants to push it back an hour, someone asking whether you can do gluten-free. Those messages land on one number, and nobody types the confirmation or the reminder by hand anymore.
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BL
Bij Loes
Today
Hi, any room for 6 on Friday around 7:30?
Automated
Passing your request on: Friday, 6 people, 7:30pm. Our host will get back to you tonight.
Great. Two of us eat gluten-free, is that possible?
No problem, the kitchen always has a gluten-free dish. Your table for 6 is booked for Friday at 7:30.
How it works today
Where it breaks during service
- The phone rings in the middle of service, while everyone is on the floor or at the pass.
- Bookings come in through the website form, Instagram, and the host's personal number.
- A party cancels in the morning and the table stays empty, because nobody calls the waiting list.
- Guests who ate with you yesterday never get asked to leave a review.
The guest journey
From request to the day after
Confirmation
Once the booking is fixed, the confirmation goes into the chat with the time, party size and address.
Day before
A reminder the day before the visit, asking the guest to let you know if the party gets smaller or larger.
Special requests
Allergies, a high chair or a cake with dessert sit in the same conversation, so the kitchen can look them up.
Afterwards
A day later the review request goes out, only to the guests who actually came and ate.
How restaurants use it
A typical week
A table opens up
When a party cancels, 1 message goes to the guests you had to turn away earlier.
Questions about the menu
Opening hours, the terrace and gluten-free options get answered from the information you've added.
Groups and catering
A request for 20 arrives with the date, headcount and occasion already filled in.
A review after the visit
The review request goes out on the day the visit is still fresh in the guest's memory.
Terrace opening or Christmas menu
One message to your regulars, sent at the moment you choose.
Floor, kitchen and office
Everyone works in the same inbox, so a guest never gets two different answers.
That's how other restaurants use it. Have a different idea for your guests? We'll build it.
In practice
A hospitality business in its own words
In hospitality, reviews matter. With Tobachat they come in without you having to ask. Smart system, easy to use.
Integrations
What your booking system passes on
We don't integrate directly with reservation systems. When yours sends a new booking or a cancellation to Zapier or a webhook, the flow picks it up and sends the matching message. You can only message a guest first once they've given permission. If your reservation system or point of sale can't do this, tell us and we'll build the connection to the system you already use.
Price
What it costs
Automations come with every plan, integrations start at Growth. Meta charges separately for each message you send, with no markup from us.
Frequently asked questions
About WhatsApp in hospitality
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