Suggest
Every new message gets a draft in the conversation. You or your team decide whether it goes out.
AI customer service
Let your AI agent handle the everyday questions
Opening hours, delivery times, prices: you've answered most WhatsApp questions a hundred times. Your AI agent now answers them from what your business knows. Anything it doesn't know goes to your team.
30 days free, no credit card required
Prefer a hand getting started? We'll get you started
Curious how our AI agent answers? Message us on WhatsApp and try it
SM
Studio Mila
Hi! Are you open on Saturday?
Hi! We're open 9am to 5pm on Saturday.
Your AI agent replied
Great. Do you also do bridal hair on location?
I'm passing your question to a colleague. You'll hear from us soon.
today
Mila
Morning Emma, yes, we do. When's the wedding?
How it works
It answers, hands over, and learns
An example from a hair salon. Click through the steps.
If it's in your knowledge, it answers right away
Even at a quarter to ten at night. The same message tells your customer the reply comes from an AI assistant and how to reach a person.
If it doesn't know, it says so
It doesn't make things up. It tells your customer a colleague will pick it up and flags the conversation for your team, with the reason attached. Complaints and refund questions go the same way.
You or a teammate step in
As soon as someone on your team replies, the AI agent stays out of that conversation. Done? Hand it back to the AI.
It learns from your answer
Your reply comes back as a suggestion. Tap Use it, and the next customer who asks gets an answer straight away. Nothing is added without your OK.
Emma Clarke WhatsApp
Hi! Are you open on Saturday?
9:47 PM AI agent
Hi! We're open 9am to 5pm on Saturday.
9:47 PMGetting started
How you switch it on
1
Let it read your chats
It finds the questions customers ask most and how your team answered them, and lines those up as suggestions. You pick the ones that are right.
2
Fill in what's missing
Add short facts, like delivery times, parking, or your returns policy. It already knows your opening hours.
3
Test it, then pick a mode
Ask it questions the way a customer would, without anything going out. Then choose: drafts, or replying on its own.
Two modes
Drafts, or replies on its own
You start with drafts. Once your team keeps sending them unchanged, Tobachat lets you know it's ready to reply by itself.
Reply on its own
It answers by itself, at night and on weekends too. When it doesn't know, it passes the conversation to your team. Switch back whenever you like.
Handing over
When it brings in a person
It doesn't make things up. In these cases it tells your customer a colleague will pick it up, and your team sees why in the inbox:
- Your customer asks for a person
- The answer isn't in your knowledge
- A complaint, a refund question, or an angry customer
- Legal or medical questions
When someone on your team takes over, it stays out of that conversation until you hand it back.
Where the answers come from
From your business, not the internet
It reads the whole conversation, so customers never have to repeat themselves. The facts come from here:
- What your team told customers before, once you've approved it
- Short facts you add yourself
- Your opening hours and quick replies
It only learns from your business, never anyone else's. It can read your website too, and you pick what it uses.
Learn more
How the rest fits together
The AI agent works in the same inbox as your team. Here's what it costs and how AI fits into your automations.
Questions
Frequently asked questions
Hand it the everyday questions.
You start in draft mode, so you see every reply before your customer does.
Prefer a hand getting started? We'll get you started
30 days free, no credit card required No setup fees No commitment