Help and feedback
You get a person, not a queue full of ticket numbers.
How to reach us
In the dashboard, open Help and feedback from the menu. Ask the assistant how something works, or send our team a report. It reaches us straight away with your organization attached, so there's no need to explain who you are.
No account yet, or locked out? Email info@tobachat.nl or use the contact form on the site.
Sending feedback
Every dashboard page has a Feedback tab on the right edge. On your phone, Send feedback is in the menu. Choose whether it's an idea, something that's broken, or a question, and tell us what you mean. The page stays in view while you type.
Add screenshot captures what you're seeing, and you can draw a box or use the pen to point at the problem. Password fields stay blank. We include the page and your browser details so we can see what you saw. If you hit an error, Report this opens the same form with the details already filled in.
My reports
Everything you send us is listed under My reports in Help and feedback, with its status: open, in progress, or resolved. Our reply shows up there too, and we also send it by email and as a notification in the dashboard. Only you and our team can see your reports.
How fast you hear back
We usually reply within 1 working day, often sooner. If something is broken and you can't send at all, we pick it up straight away.
What we help with
Stuck on connecting, a template, or setting up a campaign or flow? We'll look at it with you. Don't have the time or patience to do it yourself? We'll take over the connection and your first templates entirely.
What we can't do is reverse a decision by Meta. Meta approves or rejects templates, sets their category, rates your number's quality, and sets your sending limit. We can explain why something happened and help you fix it, but those decisions are Meta's.
Privacy and terms
The privacy statement sets out which data we process and in which role. For your customers' data we're the processor and you're the controller; we sign a data processing agreement for it on request.
If you want data deleted, the data deletion page explains how. Legal requests aren't handled over chat, and have a page of their own.